E-mail. The double-edged sword of communications. On an average day, a person will receive about 121 e-mails according to research done by Radicati Group. Here are some observations on what is now working with e-mail communications.
Babbling On - E-mail should ask what is needed and not babble on with 30 line paragraphs that are noise.
Mixed Messaging Styles - If the views and styles of the manager and employee are very different, e-mail might be the worse mechanism to use since the engagement will not create value and will provide confusion.
One Word Response - One word response e-mails are really annoying. 'Thanks' - 'Noted' - 'Yep' provide very little value and serve to confuse. If a Yes or No is asked for, provide it, else the one word will come across as rushed, arrogant, and rude.
Silence - Silence is never good. E-mails that are not responded to should be at least noted as a group reply to a person so they are not left wondering and wondering and wondering.
Mobile - Most e-mail is reviewed on mobile devices during the day that allow for minimal typing. At that point, just use SMS or some texting thing to communicate a simple message but leave the details for a laptop completion.
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